Usman Naeem

Agentic AI Developer & Full Stack Engineer

Professional Summary

I'm an AI & Full-Stack Engineer with 4+ years of experience building agentic AI systems, LLM-powered products, and scalable SaaS platforms. As a Founding Engineer, I’ve taken products from zero-to-one shipping MVPs in months, scaling them to thousands of daily users, and out-iterating established competitors. My work spans real-time data pipelines, conversational UX, workflow automation, and AI agents across chat, voice, and web. I combine deep technical execution (Next.js, Nest.js, Python, OpenAI, RAG, Azure) with product intuition, partnering closely with leadership to shape strategy while writing production ready code that delivers lasting impact.

Experience

FOUNDING ENGINEER

Devioand LTD

Mar, 2025 - Present

Remote, United Kingdom

Co-designed and delivered an AI-powered customer support platform that automates bookings, personalized recommendations, and real-time data retrieval through specialized agentic workflows.

  • Developed a high-accuracy voice-to-text engine for Icelandic, achieving 98%+ transcription accuracy in production.
  • Led the build of an agentic AI customer-experience platform combining chat, voice, and live UI widgets to automate end-to-end user journeys.
  • Shipped MVP to production in under 4 months; platform now processes upto 2000 daily interactions and is displacing competitors with years of head start.
  • Designed and deployed real-time AI phone agents that operate 24/7, handle bookings, surface account data, and seamlessly escalate to humans eliminating traditional call-center overhead.
  • Implemented streaming responses and live data integrations to ensure answers remain instant, contextual, and always up to date.
  • Delivered < 5-minute integration: one script tag or npm install deploys the chatbot on any site, slashing onboarding friction.
  • Built a real-time analytics console that exposes conversation metrics and simplifies continuous LLM tuning for non-technical operators.
  • Developed a unified dashboard for admins and clients to create and manage voice/chatbot agents, review and fine-tune interactions, and access detailed analytics for performance tracking.

FULL STACK DEVELOPER

Pursue Today (HomoDeus LLP)

Nov, 2023 - Fab, 2025

DHA Phase 5, Pakistan

As a Mid to Senior Level MERN Stack Developer at Pursue Today, I build innovative E-commerce solutions using Next.js and React for responsive frontends, while implementing Node.js-based backend services for AI-powered search and efficient data processing queues handling millions of records.

  • Built a drag-and-drop workflow builder enabling marketers to launch multi-step campaigns in minutes
  • Integrated OpenAI-powered enrichment with LinkedIn / website scrapers, significantly boosting reply rates
  • Orchestrated high-volume background workers (Bull + Redis) processing millions of records daily with < 1% error rate
  • Halved cron-job runtimes and optimised SQL queries, cutting report generation from 30s to 6s and reducing compute spend

FULL STACK DEVELOPER

Devioand LTD

Sep, 2022 - Nov, 2023

Remote, United Kingdom

Full-stack developer specializing in building scalable web applications, e-commerce solutions, and data-driven platforms with a focus on international markets.

  • Led portfolio sites, e-commerce SaaS and a stock-analysis dashboard from sketch to launch, owning UX and end-to-end code
  • Integrated bank-grade XML payment APIs for custom invoicing, unlocking regions where Stripe/Braintree are unavailable
  • Adopted headless CMS (Prismic) with React/Next to cut content deploys from days to hours and improve SEO scores
  • Used Node.js, Firebase Functions, WooCommerce API and OAuth to stitch data pipelines that serve thousands of users
  • Partnered with clients across EU, ME and APAC to localise tax, currency and compliance rules—earning repeat projects and referrals

FULL STACK DEVELOPER

Cybersolx (Remote)

Sep, 2022 - Nov, 2023

Remote, United Kingdom

Started my development journey building frontend components and progressively took on full-stack responsibilities, focusing on payment integrations and subscription management systems.

  • I began my career focusing on developing basic UI components, utilizing modern frontend technologies to craft intuitive user experiences
  • Progressed from building React UI components to owning Nest.js services that power subscription billing and metered usage
  • Implemented multi-provider payments (Stripe, Braintree, BACS Direct Debit) and reduced charge-back incidents through automated reconciliation

Education

Master of Science - MS, Artificial Intelligence

Lahore University of Management Sciences (LUMS)

2027

Lahore, Pakistan

    Bachelor of Science - BS, Computer Science

    Comsats Institute of Information & Technology

    2023

    Abbottabad, Pakistan

      Technical Skills

      Generative AI

      Agentic AIChatbot DevelopmentVoice ProcessingLLM IntegrationConversational AI

      Frontend

      ReactNext.jsTypeScriptTailwind CSSShadcn UIWidget Systems

      Backend

      Node.jsNest.jsPythonSupabaseMongoDBMSSQLElasticsearchRedisGraphQLBullMQ

      Cloud & DevOps

      AWSAzureDockerCI/CDMicroservicesServerless

      Product & Business

      MVP DevelopmentMarket AnalysisUser ExperienceTechnical LeadershipTeam Management