Usman Naeem

Generative AI Engineer

Professional Summary

Product-minded AI & Full-Stack Engineer with 4 + years translating blank-slate ideas into revenue-producing SaaS. I specialise in agentic AI experiences merging real-time data, conversational UX, and workflow automation to help founders win markets fast. Repeatedly shipped green-field products to paying users in months, scaled them to thousands of daily interactions, and out-iterated incumbents two-plus years ahead. Equally comfortable whiteboarding growth loops with leadership and writing production-ready code that delights customers.

Experience

FOUNDING ENGINEER

Devioand LTD

Mar, 2025 - Present

Remote, United Kingdom

Co-designed an AI-driven customer-support platform that automates bookings, product recommendations and data retrieval via specialised agents.

  • Built a voice-to-text transcriber achieving 98+ % accuracy for Icelandic language
  • Spearheaded an agentic AI customer-experience platform that fuses chat, voice and live widgets to automate bookings, product recommendations and data retrieval
  • Shipped MVP from scratch to production in < 4 months; now handles 1,500+ real-world interactions per day and is attracting users away from competitors two years in market
  • Designed real-time AI phone agents that answer calls 24/7, complete bookings, surface account info and hand off to a human when needed eliminating legacy call-center overhead
  • Embedded rich UI widgets (calendar picker, product carousel, secure checkout) inside the chat flow so users complete transactions without context-switching
  • Implemented streaming responses and live data hooks to keep answers instant and always up-to-date
  • Delivered < 5-minute integration: one script tag or npm install deploys the chatbot on any site, slashing onboarding friction
  • Built a real-time analytics console that exposes conversation metrics and simplifies continuous LLM tuning for non-technical operators

FULL STACK DEVELOPER

Pursue Today (HomoDeus LLP)

Nov, 2023 - Fab, 2025

DHA Phase 5, Pakistan

As a Mid to Senior Level MERN Stack Developer at Pursue Today, I build innovative E-commerce solutions using Next.js and React for responsive frontends, while implementing Node.js-based backend services for AI-powered search and efficient data processing queues handling millions of records.

  • Built a drag-and-drop workflow builder enabling marketers to launch multi-step campaigns in minutes
  • Integrated OpenAI-powered enrichment with LinkedIn / website scrapers, significantly boosting reply rates
  • Orchestrated high-volume background workers (Bull + Redis) processing millions of records daily with < 1% error rate
  • Halved cron-job runtimes and optimised SQL queries, cutting report generation from 30s to 6s and reducing compute spend

FULL STACK DEVELOPER

Devioand LTD

Sep, 2022 - Nov, 2023

Remote, United Kingdom

Full-stack developer specializing in building scalable web applications, e-commerce solutions, and data-driven platforms with a focus on international markets.

  • Led portfolio sites, e-commerce SaaS and a stock-analysis dashboard from sketch to launch, owning UX and end-to-end code
  • Integrated bank-grade XML payment APIs for custom invoicing, unlocking regions where Stripe/Braintree are unavailable
  • Adopted headless CMS (Prismic) with React/Next to cut content deploys from days to hours and improve SEO scores
  • Used Node.js, Firebase Functions, WooCommerce API and OAuth to stitch data pipelines that serve thousands of users
  • Partnered with clients across EU, ME and APAC to localise tax, currency and compliance rules—earning repeat projects and referrals

FULL STACK DEVELOPER

Cybersolx (Remote)

Sep, 2022 - Nov, 2023

Remote, United Kingdom

Started my development journey building frontend components and progressively took on full-stack responsibilities, focusing on payment integrations and subscription management systems.

  • I began my career focusing on developing basic UI components, utilizing modern frontend technologies to craft intuitive user experiences
  • Progressed from building React UI components to owning Nest.js services that power subscription billing and metered usage
  • Implemented multi-provider payments (Stripe, Braintree, BACS Direct Debit) and reduced charge-back incidents through automated reconciliation

Education

Bachelor of Science in Computer Science

Comsats Institute of Information & Technology

2023

Abbottabad, Pakistan

    Technical Skills

    Generative AI

    Agentic AIChatbot DevelopmentVoice ProcessingLLM IntegrationConversational AI

    Frontend

    ReactNext.jsTypeScriptTailwind CSSShadcn UIWidget Systems

    Backend

    Node.jsNest.jsPythonSupabaseMongoDBMSSQLElasticsearchRedisGraphQLBullMQ

    Cloud & DevOps

    AWSAzureDockerCI/CDMicroservicesServerless

    Product & Business

    MVP DevelopmentMarket AnalysisUser ExperienceTechnical LeadershipTeam Management