Usman Naeem
Generative AI Engineer
Professional Summary
Product-minded AI & Full-Stack Engineer with 4 + years translating blank-slate ideas into revenue-producing SaaS. I specialise in agentic AI experiences merging real-time data, conversational UX, and workflow automation to help founders win markets fast. Repeatedly shipped green-field products to paying users in months, scaled them to thousands of daily interactions, and out-iterated incumbents two-plus years ahead. Equally comfortable whiteboarding growth loops with leadership and writing production-ready code that delights customers.
Experience
FOUNDING ENGINEER
Devioand LTD
Mar, 2025 - Present
Remote, United Kingdom
Co-designed an AI-driven customer-support platform that automates bookings, product recommendations and data retrieval via specialised agents.
- Built a voice-to-text transcriber achieving 98+ % accuracy for Icelandic language
- Spearheaded an agentic AI customer-experience platform that fuses chat, voice and live widgets to automate bookings, product recommendations and data retrieval
- Shipped MVP from scratch to production in < 4 months; now handles 1,500+ real-world interactions per day and is attracting users away from competitors two years in market
- Designed real-time AI phone agents that answer calls 24/7, complete bookings, surface account info and hand off to a human when needed eliminating legacy call-center overhead
- Embedded rich UI widgets (calendar picker, product carousel, secure checkout) inside the chat flow so users complete transactions without context-switching
- Implemented streaming responses and live data hooks to keep answers instant and always up-to-date
- Delivered < 5-minute integration: one script tag or npm install deploys the chatbot on any site, slashing onboarding friction
- Built a real-time analytics console that exposes conversation metrics and simplifies continuous LLM tuning for non-technical operators
FULL STACK DEVELOPER
Pursue Today (HomoDeus LLP)
Nov, 2023 - Fab, 2025
DHA Phase 5, Pakistan
As a Mid to Senior Level MERN Stack Developer at Pursue Today, I build innovative E-commerce solutions using Next.js and React for responsive frontends, while implementing Node.js-based backend services for AI-powered search and efficient data processing queues handling millions of records.
- Built a drag-and-drop workflow builder enabling marketers to launch multi-step campaigns in minutes
- Integrated OpenAI-powered enrichment with LinkedIn / website scrapers, significantly boosting reply rates
- Orchestrated high-volume background workers (Bull + Redis) processing millions of records daily with < 1% error rate
- Halved cron-job runtimes and optimised SQL queries, cutting report generation from 30s to 6s and reducing compute spend
FULL STACK DEVELOPER
Devioand LTD
Sep, 2022 - Nov, 2023
Remote, United Kingdom
Full-stack developer specializing in building scalable web applications, e-commerce solutions, and data-driven platforms with a focus on international markets.
- Led portfolio sites, e-commerce SaaS and a stock-analysis dashboard from sketch to launch, owning UX and end-to-end code
- Integrated bank-grade XML payment APIs for custom invoicing, unlocking regions where Stripe/Braintree are unavailable
- Adopted headless CMS (Prismic) with React/Next to cut content deploys from days to hours and improve SEO scores
- Used Node.js, Firebase Functions, WooCommerce API and OAuth to stitch data pipelines that serve thousands of users
- Partnered with clients across EU, ME and APAC to localise tax, currency and compliance rules—earning repeat projects and referrals
FULL STACK DEVELOPER
Cybersolx (Remote)
Sep, 2022 - Nov, 2023
Remote, United Kingdom
Started my development journey building frontend components and progressively took on full-stack responsibilities, focusing on payment integrations and subscription management systems.
- I began my career focusing on developing basic UI components, utilizing modern frontend technologies to craft intuitive user experiences
- Progressed from building React UI components to owning Nest.js services that power subscription billing and metered usage
- Implemented multi-provider payments (Stripe, Braintree, BACS Direct Debit) and reduced charge-back incidents through automated reconciliation
Education
Bachelor of Science in Computer Science
Comsats Institute of Information & Technology
2023
Abbottabad, Pakistan